About This Page
Seaplane takes security of its systems and protection of customer data extremely seriously. Below we highlight some of our processes related to security posture, compliance and vulnerability reporting.
Seaplane utilizes enterprise-grade best practices to protect our customers’ data.
Continuous Security Control Monitoring
We use Drata’s automation platform to continuously monitor 100+ internal security controls across the organization against the highest possible standards. Automated alerts and evidence collection allows Seaplane to confidently prove its security and compliance posture any day of the year, while fostering a security-first mindset and culture of compliance across the organization.
Security is a company-wide endeavor. All employees complete an annual security training program and employ best practices when handling customer data.
Seaplane works with industry leading security firms to perform annual network and application layer penetration tests.
Secure Software Development
We utilize a variety of manual and automatic data security and vulnerability checks throughout the software development lifecycle.
Data is encrypted both in-transit using TLS and at rest.
Security or Whistleblower Reporting
Seaplane is committed to ensuring the safety and security of our customers and employees. We aim to foster an environment of trust, and an open partnership with the security community, and we recognize the importance of vulnerability disclosures and whistleblowers in continuing to ensure safety and security for all of our customers, employees and company. We have developed responsible disclosure policies to both reflect our corporate values and to uphold our legal responsibility to good-faith security researchers that are providing us with their expertise, and whistleblowers who add an extra layer of security to our infrastructure or protect against abuses to personnel or products.
Seaplane will not engage in legal action against individuals who submit vulnerability reports through our Vulnerability Reporting process. We openly accept reports for publicly available Seaplane products. We agree not to pursue legal action against individuals who:
- Engage in testing of systems/research without harming Seaplane or its customers.
- Engage in vulnerability testing within the scope of our vulnerability disclosure program.
- Test on products without affecting customers, or receive permission/consent from customers before engaging in vulnerability testing against their devices/software, etc.
- Adhere to the laws of their location and the location of Seaplane. For example, violating laws that would only result in a claim by Seaplane (and not a criminal claim) may be acceptable as Seaplane is authorizing the activity (reverse engineering or circumventing protective measures) to improve its system.
- Refrain from disclosing vulnerability details to the public before a mutually agreed-upon timeframe expires.
Seaplane reserves the right to pursue legal action in cases where individuals are found to contravene any of the above or not act in the interests of protecting Seaplane or its customers.
To submit a vulnerability report, please utilize the following email: firstname.lastname@example.org. Our security team promptly investigates all reported issues.
Alternatively, if you are concerned about anonymity, you may use our Seaplane Anonymous Feedback Form (see below).
Preference, Prioritization, and Acceptance Criteria
We will use the following criteria to prioritize and triage submissions.
What we would like to see from you:
- Well-written reports in English will have a higher probability of resolution.
- Reports that include proof-of-concept code equip us to better triage.
- Reports that include only crash dumps or other automated tool output may receive lower priority.
- Reports that include products not on the initial scope list may receive lower priority.
- Please include how you found the bug, the impact, and any potential remediation.
- Please include any plans or intentions for public disclosure.
What you can expect from Seaplane:
- A timely response to your email (within 2 business days).
- After triage, we will send an expected timeline, and commit to being as transparent as possible about the remediation timeline as well as on issues or challenges that may extend it.
- An open dialog to discuss issues.
- Notification when the vulnerability analysis has completed each stage of our review.
- Credit, when possible, after the vulnerability and any derivative effects have been fully validated and fixed.
If we are unable to resolve communication issues or other problems, Seaplane may bring in a neutral third party to assist in determining how best to handle the vulnerability.
Whistleblower/Anonymous Feedback Form Submission
Alternatively, if you are concerned about anonymity, you may use our Seaplane Anonymous Feedback Form.
The direct link here is to a third-party form hosted by Jotform.com that Seaplane cannot track:
Our preference is to avoid anonymously sourced submissions as they are more difficult to review, follow-up on and resolve, so please only use this option if strictly necessary.
You may use this form to anonymously report:
- An information security program violation or a violation of related laws and regulations
- A Seaplane personnel or service incident, violation or concern where you seek anonymity
For violations, we will use the following criteria to prioritize and review submissions.
What we expect from you:
- A detailed report made in good faith (as opposed to a report made with reckless disregard or willful ignorance of facts), or based on a reasonable belief.
- Good Faith means the truthful reporting of:
- a company-related violation of information security policies, procedures, or regulations
- any employee conduct contravening the Seaplane Handbook, Code of Conduct or any other terms of employment you may be aware of
- Reasonable Belief refers to the subjective belief in the truth of the disclosure AND that any reasonable person in a similar situation would objectively believe based on the facts.
- Details of the violation (i.e., what, how, why).
- Details of the reported event, with facts (i.e., who, where, when).
- You are NOT responsible for investigating the alleged violation, or for determining fault or corrective measures.
What you can expect from Seaplane
- Your report will be submitted to Seaplane's Internal Security and People Operations teams for review.
- Protection of your identity and confidentiality.
- CAVEAT: It may be necessary for your identity to be disclosed when a thorough investigation, compliance with the law, or due process of accused members is required.
- Protection against any form of retaliation and harassment, such as termination, compensation decreases, or poor work assignments and threats of physical harm.
- If you an employee of, or contractor for, Seaplane and believe that you are being retaliated against, immediately submit a new anonymous/whistleblower form.
- CAVEAT: You may need to reveal your identity in this circumstance in order for your complaint to be properly addressed, in which case you should contact Seaplane People Operations.
- Any retaliation or harassment against you will result in disciplinary action.
- CAVEAT: Your right for protection against retaliation does not include immunity for any personal wrongdoing alleged in the report and investigated
- Due process for you and for the accused member(s).
- Corrective actions taken to resolve a verified violation and a review and enhancement of applicable policies and procedures, if necessary or appropriate.
- Continuous information security awareness training and understanding your rights as a whistleblower.